Our policy documents include the following:
Maianbar Bundeena Bus Service Pty Ltd views safety as a top priority. The health and well-being of staff and members of the public are paramount.
We aim to achieve this goal via:
As the senior operational officer in charge of the depot, the Proprietor/ Managing Director has overall responsibility for implementing and monitoring the organisation's SMS.
The Proprietor/Managing Director are responsible for ensuring safety policies and procedures are developed and effectively implemented, and to support staff and hold them accountable for their specific responsibilities.
Employees including drivers, are responsible for operating and maintaining buses in a manner that ensures the safety of staff, passengers and pedestrians, which abides with the legislative requirements of Safe Work NSW, Transport for NSW; and the organisation's Safety Management System requirements.
Maianbar Bundeena Bus Service Pty Ltd.s SMS will be evaluated regularly via audits and other mechanisms to ensure it remains relevant and effective. As part of this process the SMS Policy will be reviewed annually and additionally when required by changes in legislation or operations.
Maianbar Bundeena Bus Service Pty Ltd Environment Plan (EP) is a tool for managing the impacts of Maianbar Bundeena Bus Service's activities on the environment. It provides a structured approach to planning and implementing environment protection measures.
Our Environment Plan monitors environmental performance and enables regular checks of our company’s financial performance. The Environment Plan integrates environmental management into our company's daily operation, long term planning and other quality management systems.
Environmental Policy: this is a statement of what Maianbar Bundeena Bus Service intends to achieve with an Environment Plan. It ensures all environmental activities are consistent with the Maianbar Bundeena Bus Service objective.
Environmental Impact Identification: identification and documentation of the actual and potential environmental impacts of Maianbar Bundeena Bus Service operations need to be undertaken. We will achieve this through undertaking annual environmental audits.
Objectives and Targets: an environmental audit forms the basis of determining Maianbar Bundeena Bus Service environmental objectives and targets. Maianbar Bundeena Bus Service can find benefits in adopting more stringent long term objectives to encourage it to improve its performance. To continually improve, targets should be regularly reviewed.
Consultation: Staff is consulted before, during and after establishment of an Environment Plan. This is necessary to ensure that all staff are involved in, and committed to the Environment Plan.
Operational and Emergency Procedures: all procedures are reviewed to ensure they are compatible with the Maianbar Bundeena Bus Service environmental objectives and targets. Any changes will be included with the documentation.
Environmental Management Plan: this details the methods and procedures which Maianbar Bundeena Bus Service will use to meet its objectives and targets.
Documentation: all objectives, targets, policies, responsibilities and procedures are documented along with information on environmental performance. Documentation is useful for verifying environmental performance to staff, regulators and the community.
Responsibilities and Reporting Structure: responsibilities need to be allocated to staff and management to ensure the Environment Plan is implemented effectively.
Training: staff undergo environmental awareness training to familiarise them with their responsibilities for implementing the Environment Plan and with the overall environmental policy and objectives of the Maianbar Bundeena Bus Service. This provides staff with the necessary skill and motivation for the effective implementation of the Environment Plan.
Review Audits and Monitoring Compliance: review audits are undertaken regularly to ensure the Environment Plan is achieving its objectives and to refine operational procedures to meet this goal. In order to ensure regulatory and other requirements are being met, it is often necessary to undertake regular environmental monitoring.
Continual Improvement: an important component is continual improvement. An Environment Plan comes into its best use when used to review progress towards the targets and objectives set by a company to protect the environment. The procedures set in place to meet these objectives should be constantly examined to see if they can be improved or if more effective systems can be introduced.
Likewise, Maianbar Bundeena Bus Service Pty Ltd can use Environment Plan to ensure that their performance is within regulatory requirements, and to keep ahead of more stringent regulations which might be introduced in the future.
Environmental Compliance: An Environment Plan is a structured tool for measuring and continually improving the performance of an organisation in maintaining its regulatory compliance and managing its environmental risk.
Environmental Issues
Key Maianbar Bundeena Bus Service Environmental Issues
These environmental issues are managed by:
Benefits of Environmental Management to Maianbar Bundeena Bus Service:
Maianbar Bundeena Bus Service will undertake its activities in a manner that:
Our Environment Plan is supported by
These complement and form part of the Environment Plan
What is in Maianbar Bundeena Bus Service Environment Plan?
Maianbar Bundeena Bus Service Environmental Management System has been designed to satisfy the requirements of ISO 14001
Environment Plan specific processes are associated with
Environmental Risk Management is undertaken by:
This information is used in the Planning Process
These requirements must be met. We must demonstrate compliance with these requirements.
Planning for Environmental Management
Information gathered is used to:
In common with all management systems, the Environmental Management System standard aims at continually improving performance.
This is a fundamental characteristic of the ISO 14001 standard.
What we have achieved so far
Our environmental goals for the future
Under the Metropolitan Bus Services Contract, Maianbar Bundeena Bus Service Pty Ltd has developed a Comprehensive Passenger Relations Plan, which is reviewed annually.
This plan has been developed as a key document for Maianbar Bundeena Bus Service Pty Ltd, and places our commitments and goals in line with Transport for NSW. Staff will be trained on and implement the upgraded plan, and report on the progress of implementation.
This comprehensive document is available to the public on the Maianbar Bundeena Bus Service Pty Ltd website.
The Passenger Relations Plan identifies and reviews key areas for our customers. These include:
Service timetables and information is available in multiple locations:
Fare and Opal information is available at:
Complaints
Maianbar Bundeena Bus Service Pty Ltd has an established procedure in place for dealing with complaints.
Complaints received via the Transport info line, once received, are logged and forwarded to the appropriate staff member to respond to accordingly. Complainants will receive initial contact and/or feedback within 48 hours of the complaint being received. Complaints received directly are dealt with in the same manner.
All complaints are completed within 7 days.
Any complaints relating to matters such as driver behaviour, passenger safety and vehicle safety and/or accreditation issues are referred to Transport for NSW, or other relevant authority. All written complaints are responded to in writing. A summary of complaints is documented and reviewed at staff meetings.
Feedback, relating to drivers, is dealt with in accordance with the driver monitoring program outlined in the Passenger Transport Award.
All complaints and feedback can be made by:
Research
Maianbar Bundeena Bus Service endeavors to remain in constant contact with Schools, to determine service requirements, and for feedback on services provided.
Drivers are in contact with management regularly regarding all issues with driving and risk management.
Research on the customer satisfaction is continual and ongoing. All feedback is welcome and can be made directly to drivers, by email (maianbarbundeenabus@gmail.com,), via our Facebook page, or by calling Maianbar Bundeena Bus Service offices on (02) 9523 8819.
Maianbar Bundeena Bus Service keeps a record of all Complaints and feedback that has been received, and these are reviewed by management as they are received.
Maianbar Bundeena Bus Service Pty Ltd welcomes the procedures suggested by Transport for NSW in relation to the Integrated Transport Information Service (ITIS).
Current protocols facilitate timely and relevant responses to complaints.
The Transport Info line logo and link is displayed on the company’s website and Maianbar Bundeena Bus Service Pty Ltd has printed timetables available from some retail outlets in Maianbar and Bundeena, and on our vehicles.
Lost Children
In the event of a child missing their stop, or still being on board at the termination of services for the day, the driver is instructed to contact Management. Management endeavors to contact the parent, guardian or care giver. If direct contact cannot be made, contact with the appropriate school will be attempted. Management will then decide the most appropriate and safe action to be take. If contact with school has been made, the child may be returned to the school and left with a responsible teacher. If contact cannot be made with a school, or parent/guardian/care giver, the driver will remain with the child on the vehicle until termination of services, or at the depot until the situation is rectified.
In the event of a lost child, please contact Maianbar Bundeena Bus Services on (02) 9523 8819, or the emergency contact on 0423 260 746.
Lost Property
Drivers are to endeavor to return any lost property found in a vehicle. If property cannot be returned directly on the vehicle in 2 days, it is to be handed in to Management to be logged.
Lost property is logged in a register upon reporting to management.
Lost property enquiries are logged in a register upon receiving enquiry.
If an item is unclaimed for 3 months, the item will be disposed of. The method of disposal will be recorded with the record of the lost item.
Maianbar Bundeena Bus Service Pty Ltd is committed to ensuring that all passengers with disabilities have access to the services they require. This plan will be reviewed and evaluated annually to ensure that all passengers are able to use our services.
This plan outlines our efforts to comply with the following:
Currently, 50% of our fleet operating route services are wheelchair accessible. We aim to improve this number as our fleet grows in the future. These accessible buses cover approximately 98.9% of the route services provided on Mondays to Fridays. Timetables for this service are available online (transportnsw.info), via the transport info line (131 500), or at the Depot.
We at Maianbar Bundeena Bus Service pride ourselves on our personal touch when assisting the elderly and disabled. All new drivers are trained in what is expected by both the community and the business. We provide training to drivers on assisting passengers in boarding and alighting from our services. We also aim to improve our training wherever it is lacking, and encourage employees and passengers to submit feedback to assist with this.
Our complaints procedures are available for employee viewing at any time in the Safety Management System. It is also on our Summary of rights and obligations, displayed prominently in each of our vehicles. Our website also provides links to the Transport website and Info Line.
We welcome any feedback on improvements that can be made, or deficiencies in our service currently. We aim to hold discussions with local disability groups to help improve our services moving forward.
The Transport Information Line can be contacted on 131 500, or you can visit their website at www.transportnsw.info
Contact Maianbar Bundeena Bus Service Directly on 9523 8819, email us at maianbarbundeenabus@gmail.com, or find us online at www.maianbarbundeenabus.com
Hazard | Likelihood | Severity | Risk Rating | Recommended Controls |
---|---|---|---|---|
Pandemic – COVID-19 |
Very likely:
|
Death or permanent disability | 1 |
|
Hazard | Likelihood | Severity | Risk Rating | Recommended Controls |
---|---|---|---|---|
Pandemic – COVID-19 |
Very likely:
|
Death or permanent disability | 1 |
|
Passengers must not:
Passengers can:
Timetable Information, enquiries and / or complaints relating to bus services operated by Maianbar Bundeena Bus Service Pty Ltd can be made by calling 131 500 or 9523 8819
It is every student's responsibility to behave in a manner that ensures the safety and comfort of passengers and drivers. This includes:
Students must provide correct name if asked by driver.
Disobeying these rules may lead to the banning students from travelling on buses and/or police prosecution and court action.
Reviewed by: Ben Straney | Review Date: 30 December 2021 | Next Review Date: 30 December 2022 |
Other Relevant Documents
Maianbar Bundeena Bus Service . Safety Management System (SMS v2) Located in Maianbar Bundeena Bus Services Office.